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greig2000_uk's avatar
greig2000_uk
On our wavelength
2 years ago

Re: Blueyonder email domain - proplems receiving email to this domain from certain senders

Hi,

As requested by forum moderator team after private message...

"Hi greig2000_uk,

Thanks for messaging. This mailbox is used primarily for the moderators. If you would like some assistance with your query, please post a thread on the Community. If you’ve already done so, someone will be along to help and advise, whether it be a fellow user or a member of staff."

Many thanks,

Community Moderators

 

Please raise a complaint about this to whomever is responsible as there seems to be no support either by phoning Virgin media or on this forum. I am looking at ways to elevate this externally also.

Email users including myself are complaining about emails not getting through and arriving very late. Your email authenticity checks are causing chaos and need revised as this seems to be getting worse.

Missing email means not being able to sign in to accounts that send one time password emails (OTP), payment confirmation emails, delivery tracking emails, Hospital/Doctor emails. Virgin seem to be actively denying access to all the above as this is just the emails I know I am expecting.

Just spent 1.5 hours on the phone for them to muck my account up - only just got it sorted back to where it was.

Useless and wont be happening again..

please advise

 

 

7 Replies

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 years ago

    VM email will only get worse.  Move your email to another provider.

    • cw1ntev's avatar
      cw1ntev
      On our wavelength
      2 years ago

      Sadly looks like this is the only sane response to the total lack of service provision from Virgin. You might expect due advance warning of function change/cessation and some reduction in charges but....

  • cw1ntev's avatar
    cw1ntev
    On our wavelength
    2 years ago

    Yes, my wife and I are also seeing this. I know for a fact that emails are sent as my domain copies them to another provider. The emails all arrive there fine but virgin are delaying by 8-12 hours and deleting many (most) emails at random. Some of these deleted are more or less identical small batch from automated reporting systems- I may get one 12 hours late and 2 are deleted. I can't even send my wife a small picture entirely with Virgin's own email universe (eg from V account to another V account). It was bad before but just got hugely worse around Weds 8th May.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 years ago

    VM stopped issuing new email addresses two years ago, and every user now has to use a non VM contact emai for their broadband account. You can draw your own conclusions from that 

    You won't get any reduction of charges because VM regards their remaining email service as a "free add-on".  And it's fair to say that you do get what you pay for!