Forum Discussion
5 Replies
- Graham_AVery Insightful Person
Greenpalmer Sometimes these are intermittent faults that resolve a few hours later. Has this been going on for long? Can you access the email address concerned via VM webmail at https://mail.virginmedia.com/
If not what error message do you get?
- GreenpalmerDialled in
Thanks for the response Graham.
It's been going on for a couple of weeks now.
I've tried on VM webmail and yes - I can send and receive fine.
But still using my Outlook 2019 client I can receive but not send.
- 用心棒Very Insightful Person
It would be helpful to see the error code returned by the SMTP server in this situation. From a desktop or laptop device open a Command Prompt and enter the following where username:password is replaced with your email address and password, i.e. richard.branson@virginmedia.com:rotavator-racecar-tenet-repaper:
curl -v smtps://smtp.virginmedia.com -u username:password
Do not post the resulting output here but instead review it for possible reported causes, i.e. VM error code; choosing to ignore this advice and posting the unredacted or incorrectly redacted output here will likely reveal your email address, password and / or public IP Address.
FYI if there is no issue then you should see the following output from the curl command:
⋮
> AUTH PLAIN
< 334
> [Redacted]
< 235 2.7.0 SMTP350 Authentication successful for user [Redacted]
> HELP
< 214-2.0.0 This is cmsmtp ESMTP service help
214-2.0.0 This is cmsmtp ESMTP service help
< 214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
< 214-2.0.0 For local information send email to Postmaster at your site.
214-2.0.0 For local information send email to Postmaster at your site.
< 214 2.0.0 end of HELP info
214 2.0.0 end of HELP info
* Connection #0 to host smtp.virginmedia.com left intactOtherwise an unsuccessful result will look similar to the following:
⋮
> AUTH PLAIN
< 334
> [Redacted]
< 525 5.7.13 Authentication Denied (VM320)
* Closing connection 0
* TLSv1.2 (OUT), TLS alert, close notify (256):
curl: (67) Login denied--
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks - GreenpalmerDialled in
Hi, I performed the operation suggested and received a lot of output:
The last few lines were the same as what you said indicated no issue, but there was a lot of stuff before that.
I could not see anything that looked like a VM error code.
- 用心棒Very Insightful Person
As no issue has been indicate we know: 1) authentication credentials are correct; 2) that the issue is specific to Outlook. I do not use Outlook so can only suggest reviewing account's SMTP settings, see Email settings change - Virgin Media Community - 3369438; hopefully more knowledgeable community members will contribute if further Outlook specific help is required.
--
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks
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