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Greenpalmer's avatar
Greenpalmer
Dialled in
8 months ago

Problem sending emails

Hi, I can receive emails on my blueyonder account but cannot send. I get the following error:

Any solutions welcome!

5 Replies

  • Graham_A's avatar
    Graham_A
    Very Insightful Person

    Greenpalmer Sometimes these are intermittent faults that resolve a few hours later.  Has this been going on for long?  Can you access the email address concerned via VM webmail at https://mail.virginmedia.com/

    If not what error message do you get?

  • Thanks for the response Graham.

    It's been going on for a couple of weeks now.

    I've tried on VM webmail and yes - I can send and receive fine.

    But still using my Outlook 2019 client I can receive but not send.

     

     

  • 用心棒's avatar
    用心棒
    Very Insightful Person

    It would be helpful to see the error code returned by the SMTP server in this situation. From a desktop or laptop device open a Command Prompt and enter the following where username:password is replaced with your email address and password, i.e. richard.branson@virginmedia.com:rotavator-racecar-tenet-repaper:

    curl -v smtps://smtp.virginmedia.com -u username:password

    Do not post the resulting output here but instead review it for possible reported causes, i.e. VM error code; choosing to ignore this advice and posting the unredacted or incorrectly redacted output here will likely reveal your email address, password and / or public IP Address.

    FYI if there is no issue then you should see the following output from the curl command:


    > AUTH PLAIN
    < 334
    > [Redacted]
    < 235 2.7.0 SMTP350 Authentication successful for user [Redacted]
    > HELP
    < 214-2.0.0 This is cmsmtp ESMTP service help
    214-2.0.0 This is cmsmtp ESMTP service help
    < 214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
    214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
    < 214-2.0.0 For local information send email to Postmaster at your site.
    214-2.0.0 For local information send email to Postmaster at your site.
    < 214 2.0.0 end of HELP info
    214 2.0.0 end of HELP info
    * Connection #0 to host smtp.virginmedia.com left intact

    Otherwise an unsuccessful result will look similar to the following:


    > AUTH PLAIN
    < 334
    > [Redacted]
    < 525 5.7.13 Authentication Denied (VM320)
    * Closing connection 0
    * TLSv1.2 (OUT), TLS alert, close notify (256):
    curl: (67) Login denied

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  • Hi, I performed the operation suggested and received a lot of output:

    The last few lines were the same as what you said indicated no issue, but there was a lot of stuff before that. 

    I could not see anything that looked like a VM error code.

     

    • 用心棒's avatar
      用心棒
      Very Insightful Person

      As no issue has been indicate we know: 1) authentication credentials are correct; 2) that the issue is specific to Outlook. I do not use Outlook so can only suggest reviewing account's SMTP settings, see Email settings change - Virgin Media Community - 3369438; hopefully more knowledgeable community members will contribute if further Outlook specific help is required.

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