Forum Discussion

jbid9020's avatar
jbid9020
On our wavelength
2 months ago
Solved

Pop3

Is a virgin media pop3 account compatible with New out look in windows 11?

I can receive emails, but sent emails get stuck in drafts folder. However I have another google IMAP account in New outlook that works ok.

I used new outlook in Windows 10 for both accounts and that worked ok

Any ideas?

Regards

John

  • jbid9020's avatar
    jbid9020
    31 days ago

    Unfortunately changing the pop3 settings did not work, the same issue persisted.

    I have since resolved the issue by changing from a pop3 account to IMAP and leaving the SMTP setting at 587. 465 gave me a similar scenario. So far my issue has been resolved thanks for your help. I'm not sure how I mark this query as complete

    Cheers

    John

6 Replies

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    2 months ago

    jbid9020​  Virgin Media mail accounts should work with new outlook provided you use the correct server settings:

    Each email app is slightly different, but to set them up you need the right settings and your Virgin Media email address and Virgin Media Mail app password.

    IMAP settings (recommended)

    • Host name: imap.virginmedia.com
    • Username: your Virgin Media email address 
    • Password: your Virgin Media email app password 
    • Advanced settings SSL encryption: enabled 
    • Port: 993 (this may be automatically chosen by selecting SSL encryption)

    POP3 settings

    • Host name: pop3.virginmedia.com
    • Username: your Virgin Media email address 
    • Password: your Virgin Media email app password 
    • Advanced settings SSL encryption: enabled 
    • Port: 995 (this may be automatically chosen by selecting SSL encryption)

    SMTP settings

    • Host name: smtp.virginmedia.com
    • Username: your full Virgin Media email address 
    • Password: your Virgin Media email app password 
    • SSL encryption: enabled 
    • Port: 465 (this might not be selected automating by enabling SSL, so please check) 
    • Authentication: Password

    Remember to save your settings if the apps ask you to.

    • jbid9020's avatar
      jbid9020
      On our wavelength
      2 months ago

      Thanks Graham, I have checked the settings numerous times and I'm am sure they are correct however the issue persists.

      Cheers John 

      • Graham_A's avatar
        Graham_A
        Very Insightful Person
        2 months ago

        You may need to generate a new email app password.

        To create an email app password or update an existing one you need to follow these steps:

        Sign into the My Virgin media account for the email concerned with your VMO2ID
        Select Account Settings
        Select Identity & Security Settings
        Select Manage your products
        Select Manage email app password
        Click on the blue button 'Get New Password'

        Make a note of the generated password.  This is what you use in the mail apps along with the vm email address as the username.

  • jbid9020's avatar
    jbid9020
    On our wavelength
    31 days ago

    Unfortunately changing the pop3 settings did not work, the same issue persisted.

    I have since resolved the issue by changing from a pop3 account to IMAP and leaving the SMTP setting at 587. 465 gave me a similar scenario. So far my issue has been resolved thanks for your help. I'm not sure how I mark this query as complete

    Cheers

    John