Please help. Email account closed.

Question

I’ve been informed I have 15 days left until my email is closed. It’s closed early and I have Covid so not really in the frame of mind to sort out.

Please can someone help? I have 25+ years of emails to migrate.

i’m so worried I’ve lost all my emails. In fact I feel quite sick.

The live chats were hopeless. I was given a phone number to call but call failed.

goslow · Answer

If your .net mailbox has closed before the deadline VM gave you, see the link belowhttps://community.virginmedia.com/t5/Email/virgin-net-email-swindle-Tell-BBC-Rip-Off-Britain/m-p/5586294#M281331from someone in a similar situation who managed to regain temporary access after contacting ICO leading to VM's DPO.A useful post below on the subject of saving mailbox data and migrating the mailboxhttps://community.virginmedia.com/t5/Email/Another-virgin-net-Cancellation-Victim/m-p/5583582#M281019Another method below from a past forum topichttps://community.virginmedia.com/t5/Forum-Archive/Backing-up-your-Emails-One-of-many-solutions/m-p/3539542A VM person should reply to your topic within a few days

ravenstar68 · Answer

FionaColeman&nbsp;I'm not a Virgin Employee but I have Escalated this thread as I'm aware of the time constraints here.&nbsp; Hopefully if the Email is not yet closed the VM Forum Team can get you back in.Ravenstar68

ravenstar68 · Answer

Matthew_ML&nbsp;The main thing to consider is whether the user is still within to 30 day Window - which from their post, would possibly be the case.I would at this point be taking the user to private message to:a) Get the virgin.net email address in question.b) Confirm whether said address is still live at this timec) If so, go through ID verification and if passed try and get them back into their account before the deadline expires.Remember - time is of the essence hereFionaColeman&nbsp;I'm going to send you a PM of my own.&nbsp; Please note though that I am not a Virgin Media employee myself.

goslow · Answer

Are you currently a VM broadband customer, which is required to keep any VM mailboxes running into the future?

How many days notification did you actually get to deal with the closure if the mailbox access closed earlier than the 15 days stated?

jpeg1 · Answer

This is mainly a customer forum. VM staff may eventually pick this up, but they can only repeat the official line that the email will be closed if you are not paying for their broadband. It's a firm management line and they have no discretion.&nbsp;

Forum Discussion

Please help. Email account closed.

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