Outlook e-mail error (0x800CCC1A) :

Hi MikeBernard

Thank you for your post and welcome back to our community.

I am sorry to hear about the issues you are having with your Outlook.

Please try the below. 

*Sign in to My Virgin Media
*Go to Account settings, then Account details
*Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
*Then, under Virgin Media Mail app password tap Get password
*Continue the flow and a new secure password will be generated, and the mailbox unlocked
*Update any third-party apps that may be use to access your Virgin Media Mail emails with this new app password.

Please pop back to us when you can. 

No issues yesterday but today I have this problem now.

I am having this Issue as well and it started today

Task 'xxxxxxx@ntlworld.com  - Sending' reported error (0x800CCC1A) : 'Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator or Internet service provider (ISP) for additional assistance.'

From a desktop or laptop device consider opening a Command Prompt window and running the following command:

curl -v smtps://smtp.virginmedia.com

 NB on other operating systems open a Terminal and run the above command.

Does the resulting curl output mention issue with checking certificate's revocation state?

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Hi,

I have had the same issue for the last 2 days. Been working for years and stopped suddenly.

I can send fine but cannot recieve via pop3 with the error.

Task 'mikexxxxxxxxx@blueyonder.co.uk - Receiving' reported error (0x800CCC1A) : 'Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator or Internet service provider (ISP) for additional assistance.'

Thanks

Mike

Exact same problem, emails in Outlook just stopped working in the last 2 days.

Have to agree, previous responses from Virgin seem to be misdirection.  Since we haven't changed settings, what benefit is there to checking them?  Have Virgin checked?  I mean it's not impossible Microsoft have changed something to wind up email recipients and providers alike... but I doubt it.

I'm sure some of the community responses are well intended, but they are clearly technobabble.

After a lot of frustration with trying to track down an answer on the main Virgin site, I found that it does not list example settings for a Blueyonder email address, making it impossible for me to actually check that my completely unaltered settings remain correct.

I tried instead to set up a new email account in Outlook, using the same email address and I think I may have stumbled upon the answer.  It seems that Virgin may not support POP3 and SMTP any longer, or at least have messed about with them in the last couple of days, and instead now favour IMAP.

Good news, setting up the "new" account did work.  Bad news, I now have 2 separate inboxes in Outlook which is not really the desired outcome.  Not least because it is now struggling to download EVERY email I have received since Tony Blair was prime minister, this killed Outlook at around the 50000 mark and it only reached 2018.

Even trying to sign up here to whinge/contribute was frustrating as I had to click on an email link to verify my new account... tricky considering what my initial difficulties were, and it also being lost in the approximately 160000 emails being delivered.  I went onto emails online to access it and found that Virgin had decided a Virgin email was in fact spam to add a further level of difficulty.

Perhaps the support pages could be updated to reflect what appears to be the issue here?  Or that Virgin responses in this thread could acknowledge that issues in fact stem from the Virgin end instead of suggesting Outlook users themselves have decided to mess around with settings for no particular reason?

As is clear above, I have been with the same provider for longer than they have been called Virgin, and in the main it is not wanting to lose an email address I've had for almost quarter of a century that has stopped me changing service provider.  But with tonight's experience, and several other concerns over the services offered and the ever increasing prices, I might just move to an email address that is not tied to an ISP and run the risk of losing access to every account I've ever created online and see if any other providers fancy taking my money instead.

I have had this issue the past 3 days or so. I had virginmedia servers set up initially, that failed then I switched to blueyonders and that worked for a day and now nothing is working with outlook (office 16) from my PC.  It works fine from my android.  I'm a bit annoyed. It looks like something was changed on virgin servers then rolled out to blueyonder server a day later and that is failing.

Still waiting for one of the Virgin team monitoring this forum to give comment to this. We want this resolved and if it can't be resolved, an explanation as to why, what changed and why we weren't notified.

I found an article about the new security for Virgin in Feb and gave it a go.

This requires setting up an APP password in your account settings for VirginMedia, which complies to their new security, but low and behold it doesn't work.

I can't send or receive.

Tried the changes below on here and from Microsoft to default to TLS 1.2

Solved: Unable to access POP or IMAP - Virgin Media Community - 5481652

Update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows - Microsoft Support

neither have worked.

Can someone from VirginMedia please respond with some answers.

Thanks