My email address is a virgin.net one, which my phone is still logged on to. However, since linking to O2 recently, if I log on to the account on my laptop it is taking me to a blueyonder address which I don't use. I've tried linking to the virgin.net address but it says the password is wrong (although I'm using the password for the O2 account). How can I get it switched to virgin.net please?
Forum TeamHi LNorris 👋 Welcome back to the community forum! Thanks for posting.
Sorry to hear you are needing some help changing the primary login email for your VMO2 ID.
We sadly can't offer support with this via any of our digital support platforms (including the community forum) - but the team on the phone can help get this updated for you! If you can please give the team a call on 📞0345 454 1111 or 150 from a VM landline.
Thanks for your patience whilst they help get it changed. 🌞
