I am unable to sign into my ntlworld email. When I go to mail.virginmedia.com, it says
“We'll be back soon
You may be having some issues accessing your email service at the moment. Please don't reset your password.
We are sorry about this. Our engineers are looking at fixing this as soon as possible.”
It has been like this for a week now, the email is also not working on my already signed in devices.
When will this be fixed?
This may sound like a daft question, but are you still a paying VM broadband customer?
Yes I am
Are you sure your email address hasn't been hacked and taken over? What happens if you send a message to it from another address?
Hi.
The emails do not bounce.
I am unsure how it can be completely taken over or why this would result in an the “we’ll be back soon” error message.
James018210 It might be a corrupt cookie on your PC returning the page. Have you tried deleting browser cookies relating to VM webmail. Also you could try using a different browser and/or use an incognito or private browsing window to launch mail.virginmedia.com
No problem using Virgin email for me.
How are you trying to access your email account, sign into your My Virgin Media account and see if you can get into your email account there.
Hi,
thanks for the suggestion.
i have tried the sign in approach used the quick links to open virgin media mail, it had the same result and the same error page.
I think your an isolated case I haven't seen anyone else with this problem.
Have you checked your Service Status, you could also try the automated Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.
If nothing is showing you can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
