My NTL World email account got hacked. i have tried ringing Virgin to help but does'nt seem to offer any help with NTL World email accounts.
With NTL World being an old email, it is very hard to access and plus i dont know my password. If anyone could help me with this i would be appreciative. Id rather be able to change my password to get the hacker out of my account but if this cannot be done, deleting would be fine.
thanks
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Hsmith45i have tried ringing Virgin to help but does'nt seem to offer any help with NTL World email accounts.
VM no longer issues new email accounts. They do still support ntlword.com email accounts but only if you are a paying customer with another VM service, such as broadband for example. It's the same for all other VM email accounts such as virginmedia.com and blueyonder.co.uk.
However, evn if you are no longer a VM paying customer, one of the Forum Team (VM staff who support this forum) can arrange to get that email account deleted for you.
One of them will contact via this post in the next day or so.
Coenoby
Forum TeamHi Hsmith45 👋 welcome to the community forum! Thanks for posting.
Sorry to hear these concerns about an email address being hacked. In the first instance, we always recommend checking out this help page. 👉 https://www.virginmedia.com/help/security/why-is-my-virgin-media-email-hacked .
As the community have already advised, if you are an active customer we can offer further support in resetting and securing your account, however if you are no longer an active customer this means the email does not have an active 'parent' account to manage it, and so we may need to send a request for it to be deleted.
You can find my PM offering further support with this in your Inbox 📩 in the top right corner of the page. We will just need to confirm a few details privately so I can investigate and offer further help. Thanks for your patience in the meantime! 🌞
