Forum Discussion

SaleBlade's avatar
SaleBlade
Joining in
4 months ago

Ntlworld - locked out again

My wife’s ntlworld.com email account has become inaccessible and not for the first time.  The error message on all devices (web, iPad and iPhone) is the same - no password provided, even though when you go into settings the correct password is detailed on all devices and it was working minutes before it stopped, since when nothing was changed. 

I have a sneaking suspicion that Virgin do this periodically in the hope that people will switch to another provider - is anybody else having the same issues?

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    I doubt that VM would do this deliberately. 

    But their email service has become so unreliable, as evidenced by the many complaints on here, that it is clear they have no interest in its future. 

    It's a constant surprise to me that so many users continue to risk their personal communications to such an untrustworthy system.

    It really is time for people to move on. 

  • Hi SaleBlade,

    Thank you for your post and welcome back to our community forums. We're here to help.

    I'm very sorry to hear that your wife is having some trouble accessing her email account/address. Is she also having issues accessing it via the webmail platform on our website? I know you've mentioned web in your post, but it's not clear if that's via a third party mail client.

    Thanks,

    • Paul_DN's avatar
      Paul_DN
      Forum Team

      Hi Sappermajor,

      Thank you for reaching out to us in our community and welcome back, we are sorry to see you are locked out of your email, I was able to locate you on our system with the details we have for you and it looks like you may have spoken to us, were you able to get the help you needed to unlock your email?

      Regards

      Paul.