I've had my ntl world email address for about 25 years. This week Microsoft have asked me to verify the account now I need to reset the password but I'm unable to do this without a VM account. What help is available to resolve this please?
Kielkob You say that you don't have a VM account. VM email accounts, including ntlworld.com are only available to VM broadband customers with active accounts that were setup before May 2022.
If you don't have a VM broadband account then it is likely that the email address has finally been closed down as should have happened 90 days after you ceased to be a customer.
The VM Forum Team staff should reach this thread in a day or so but it is unlikely that they will be able to help.
Hey Kielkob, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.
As mentioned above you do need an active Virgin Media account if you haven't got a account with us no more emails are normally deleted 90 days after leaving us.
Please do let us know. Cheers
Hi Matt, when we moved there wasn't an option for VM for our area. It's about 4 years since we had a VM account so do not understand why I lost connection now? Is there a way of checking if the account has been deleted?
Thanks
Hi Kielkob, thank you for your response.
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Thank you for your support Graham_A 👍
Regards,
Daniel
