Help.
We are current VM broadband customers. We lost access to our NTL World email in July 2025.
Customer Service have been no help. Many promised phone calls back.
We just want to access the NTL World account to transfer over the emails to a new account.
Can someone please help.
Hi Roy156 👋.
Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with your emails. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
Still unable to retrieve our e mails. could you contact me by phone on any numbers you have listed on your records. thanks
Sorry to hear you're still unable to access your emails Roy156
We aren't able to make or arrange calls over the Community Forums support, but we'll be more than happy to support you digitally via the Forums.
We can see that you're being supported through private already regarding this, so should you've any further questions or concerns, please do reach out on your already opened private message thread.
