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Nurmal's avatar
Nurmal
Joining in
12 months ago

NTL email hacked need to change password

My NTL world email has been hacked & I need to  change my password.

I tried logging on through VM but as I haven't  been a client of Vm for a number of it would not let me.

 

I have scouted the internet to find a way to change password but can find nothing.

 

Please can anyone assist me as I am now not receiving any emails & I have some urgent ones I am expecting.

 

Thank you & regards

Nurmal

2 Replies

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  • goslow's avatar
    goslow
    Alessandro Volta
    12 months ago

    How long has it been since you left VM?

    VM has been deleting email accounts, for ex-customers, much more rigorously than it used to in the past.

    The official time frame is deletion from 90 days after you left (although some accounts do last longer)

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    12 months ago

    Hi Nurmal 👋.

    Thanks for reaching out to us and welcome to the Community Forums, apologies for the issues that you are having with your mailbox. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina