Forum Discussion

brigantia's avatar
brigantia
On our wavelength
8 months ago

not accepting password

I have tried to log in to my email address and it is not accepting my password, tried most of the day..    I tried to log into my virgin media that is not accepting my password either  I use [MOD EDIT: Removed]    for my e mail and blueyonder.co.uk for My VirginMedia.  I now have no way of contacting you or receiving any advice from you.  Any chance of any help.   I am 80 and disabled so I need my email. 

 

5 Replies

  • brigantia's avatar
    brigantia
    On our wavelength

    apologies i realise that you don,t need to send an email.  i log in separately to your site     ann

     

  • brigantia's avatar
    brigantia
    On our wavelength

    I am unable to log into my email.  will not accept my password and I cannot change it .My e mail is [REMOVED] Please can someone help me I am missing important messages..

    [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

  • brigantia's avatar
    brigantia
    On our wavelength

    Please can somebody help me I have been unable to log into My virgin media or email my passwords are not accepted.  This the THIRD day without e mail I need to reset my passwords .I hve tried to reset My Virgin media but it keeps telling me it wll send an email but I  cant get into my emails.  Can no one help me to resolve this   am disabled and rely on my emails.  Please help me.

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team

      Hi brigantia

      Thanks for your post and welcome to our community.

      I'm sorry to hear you're unable to log into your email account.

      I'll send you a private message now so I can help. 

      Please look out for the envelope in the top right of the page and pop back to me when you can.