Forum Discussion

simmyb's avatar
simmyb
Tuning in
3 years ago

Not able to set Holiday Notice

I have been trying to set a holiday notice but was unable to.  Previously, I would click on the cogwheel, select 'emails' and there would be an option for 'Holiday Notice'. This option sems to have ...
Daniel_Et's avatar
Daniel_Et
Forum Team
2 years ago

Hi emalbany, thank you for your post.

We're sorry to hear about the problem you're experiencing 😔

What stage are you able to get up to in the process outlined under "How to set an Out of Office message" here? 

Please pop back to us at your earliest convenience. 

Regards,
Daniel

emalbany's avatar
emalbany
Tuning in
2 years ago

Hi Daniel,

When I login to me emails, I can click on email setting, but when I then click on the vacation notice tan, I get a message saying the servier is unreacable and to try again later. 

Thanks,

 

Ed. 

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    2 years ago

    Hi emalbany, thank you for your response.

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

    • aecannon's avatar
      aecannon
      Joining in
      2 years ago

      I get the same issue.  When I click on "Vacation notice" or "automatic forwarding" I get "unable to load, please retry later".  This has been an issue since my e-mails were completely unavailable for four days a month or so ago.  I am about to go away for several weeks and need to set this - please help!

      • Robert_P's avatar
        Robert_P
        Forum Team
        2 years ago

        Hello aecannon

         

        Sorry to hear you to are experiencing the email issues, we understand the frustration and you taking the time to raise this via the forums.

         

        You mentioned this has been the case since the email issues a month or so back, are you experiencing any other issues with the email account? Problems accessing these? Sending and receiving?

         

        To get access did you reset the password? There is help here for webmail and here for email settings to ensure this is all set up correctly. We'd also ask to try on multiple devices across mobiles, laptops and PC if possible.

         

        Rob