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Gilla1's avatar
Gilla1
Joining in
2 years ago

My ntlworld email has been hacked

My ntlworld email has been hacked. Not only am I getting daily ransomware requests but the hackers are using my email to attempt to access my account or set up new accounts in LinkedIn, Uber etc. Yesterday they started using it to send emails to people for purposes unknown.

I have called Virgin Media and asked for this account to be shut down but have been told that I don't have an account with them and they can't do anything.

I see from other messages on this forum that it may be possible to get this account shut down by posting on here, so here's hoping.

 

3 Replies

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  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    2 years ago

    Hello Gilla1

     

    We're sorry to hear of the email issues experienced and problems getting this resolved, we appreciate you raising this via the forums and we're eager to help. Welcome to the community.

     

    To look into this further, I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.

     

    Rob

    • Gdav1's avatar
      Gdav1
      Joining in
      4 months ago

      Hey rob I’m having a similar issue, my ntlworld email was hacked as well, they’ve changed the password. I’m not sure how tbh I’m not a virgin media customer anymore, and so I didn’t think the password could even be changed (I’ve tried in the past). Anyway  I was wondering if you could help my either recover or delete this email account. I could see this person accessing my accounts all of which are having details changed but also creating new accounts with my email. So I was wondering if you could help at all.

      • Beth_G's avatar
        Beth_G
        Icon for Forum Team rankForum Team
        4 months ago

        Hi Gdav1

        Thanks for your post, welcome to the Community Forums.

        I'm very sorry to hear that your account has been accessed too. I can certainly help get the account deleted for you, as if you haven't been a customer for over 90 days, the account should have already been deleted. I've sent you a private message.

        Thanks,