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Rufusroughcut1's avatar
Rufusroughcut1
Joining in
2 years ago

My ntlworld e-mail account has been hacked.

How do I resolve it?

3 Replies

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  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Rufusroughcut1,

    Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your email account at the moment.

    How do you know the account has been hacked? Would you be able to follow the advice shown here, this is all the checks that you can do. Are you able to access your email account?

    Kind Regards,

    Steven_L

    • Rufusroughcut1's avatar
      Rufusroughcut1
      Joining in
      2 years ago

      I have been told by people on my address list that they are receiving dodgy e-mails from me.

      I have tried following the advice and got no where.

      When I try to change my password I am asked for an answer to my security question which I am told is incorrect.

      Yes I can still access my email account.

      Regards

      John

      • Arissa_H's avatar
        Arissa_H
        Icon for Forum Team rankForum Team
        2 years ago

        Thank you for trying for us John 😊.

        Lets take a closer look into this for you, so I can further investigate 🧐.

        I will have to private message you, please watch out for the envelope ✉.