Forum Discussion

Catherinerat's avatar
Catherinerat
Joining in
2 days ago

my email is no longer accessible on my iPhone

I have the same problem, my email is no longer accessible on my iPhone, nor via my VM02 account - I have the message The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.  I have tried to change them, but it just doesn't work.  I have tried to add the email to the VM02 account (which still has my old email address as accessible) by linking it via oauth.virginmedia02.co.uk, but it takes me through 10 stages (requesting link, verifying, finding my account, etc etc) and then goes back to stage 1 again.  Calling VM, you just get redirected and a link sent which is hopeless as it gives me the directions I have already tried.  I am so fed up with Virgin Media now.

1 Reply

  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    11 hours ago

    Hi Catherinerat,

    Thanks for posting, and welcome to our community 😊

    Sorry to hear you're having some issues accessing your emails on your phone. Can you confirm if you can access them directly via the Virgin website?

    Are you using an email client or is this directly via Virgin?

    Alex_Rm