Forum Discussion

HBK's avatar
HBK
Tuning in
4 days ago

my email address not recognised

My blueyonder email address is not recognised so I can't log in. I am on a Windows 11 laptop.

I can log in to my Virgin Account OK. I can see all my emails using this approach.

Please advise how I can resolve this. Thanks.

HBK

2 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    3 days ago

    Hi HBK​ (This based on Shawn Michaels by any chance)

    Thanks for posting and welcome to the community.  Please follow the below.

    • Sign into the My Virgin media account for the email concerned with your VMO2ID
    • Select Account Settings
    • Select Identity & Security Settings
    • Select Manage your products
    • Select Manage email app password
    • Click on the blue button 'Get New Password'

    Make a note of the generated password. This is what you use in the mail apps along with the VM email address as the username.

    It's the email and generated password that are your login details via third party client email :)

    • HBK's avatar
      HBK
      Tuning in
      8 hours ago

      Many thanks John. Not associated with Shawn Michaels.

      Do you mean that I use the auto generated password for Microsoft managed mail only. But retain my "personal" password when usingO2 and Virgin Media services direct?

      Or, once I use auto generated password can I change this to a new password for all uses ?

      Thanks, HBK