I have had a @virgin.net email account for years and out of the blue it has stopped working / can't access and have emails in there I need to recover... please can someone suggest a contact email or number to contact to help as sent round a loop with contact / support and my query not listed!
If you are still a VM customer it should be recoverable. If you are not then I’m afraid it’s lost, email accouhts are closed by VM 90 days after leaving, but a lot were missed and there is now a cleanup of these orphan accounts.
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
Thanks for reaching out to us stevejenko, and welcome back to our Community Forums!
Sorry to hear of the issues experienced with the E-Mail account.
Can you please address the point raised in Tudor's post and confirm if this E-Mail address is connected to an active Virgin Media subscription, or if this was used with a now former account held with ourselves?
If this is a former account, as per our terms and conditions
Thanks
David_Bn
a former account - but as per my message - can I recover anything from the account as there was no warning email it was just switched off - might have been nice if you sent an email warning of it's pending closure.
Hey stevejenko Thanks for the reply on the Virgin Media forums. 👋🏼
When an account is closed - this is the former accounts.
The emails are deleted within 90 days of the broadband services being deactivated.
Unfortunately there no way to recover these sorry. 🧾
Kind regards,
Ilyas.
Great.
Thanks for that, it might have been nice to get warning - I don't think it would be too difficult for virgin to send an email letting know of pending closure, giving opportunity to recover or move emails before switch off.
Not great.
