Forum Discussion

stevejenko's avatar
stevejenko
On our wavelength
10 months ago

my email account has been deactivated after many years help!

I have had a @virgin.net email account for years and out of the blue it has stopped working / can't access and have emails in there I need to recover... please can someone suggest a contact email or ...
Tudor's avatar
Tudor
Very Insightful Person
10 months ago

If you are still a VM customer it should be recoverable. If you are not then I’m afraid it’s lost, email accouhts are closed by VM 90 days after leaving, but a lot were missed and there is now a cleanup of these orphan accounts. 

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.