a former account - but as per my message - can I recover anything from the account as there was no warning email it was just switched off - might have been nice if you sent an email warning of it's pending closure.
Hey stevejenko Thanks for the reply on the Virgin Media forums. 👋🏼
When an account is closed - this is the former accounts.
The emails are deleted within 90 days of the broadband services being deactivated.
Unfortunately there no way to recover these sorry. 🧾
Kind regards,
Ilyas.
Great.
Thanks for that, it might have been nice to get warning - I don't think it would be too difficult for virgin to send an email letting know of pending closure, giving opportunity to recover or move emails before switch off.
Not great.
We are very sorry that you were not made aware of this stevejenko we do include this in the T&C's of your contract which you can also read online here.
We can raise a ticket with our IT teams to request the email is fully deleted if you would like but as stated we cannot ask for the email to be reinstated.
Thank you and we are so sorry again for the inconvenience.
Hi Ashleigh,
This response and simply referencing T&C's isn't helpful in the slightest, do Virgin Media acknowledge the massive inconvenience this causes to virgin.net email users? This is customer service at its absolute worst, I've written to your head office in Reading, not informing users of an impending termination of use is totally unacceptable.
