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marty61's avatar
marty61
Joining in
2 years ago

My E mail has been hacked ntl

My NTL  e mail has been hacked . The hacker has changed the password. I need to close the account. as there seems to be a lot of problems with NTL Email. I am not very good with inputing the Internet. Help please 

 

 

 

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  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    2 years ago

    Hey marty61,

    Welcome to the Community Forums and thanks for the post.

    Sorry to hear your having this issue with your email address, I would like to go about looking into this further with you, for me to do so I will need to go about sending you a private message.

    Joe

    • marty61's avatar
      marty61
      Joining in
      2 years ago

      Hi Joseph

      Nice to hear from you.

      How is the best way we can make contact. I have a secure  e mail address. or through this app.?

      Martyn 

    • marty61's avatar
      marty61
      Joining in
      2 years ago

      Hi Jo.

      One last question.  [removed]         is still going how can i change the password?  Martyn 

       [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    2 years ago

    Hey marty61,

    Thanks for joining me in that private message so that we could go about resolving your issue, if you need anything further please do let us know.

    Joe

    • marty61's avatar
      marty61
      Joining in
      2 years ago

      Hi Jo

      I can get into my email's now and all passwords have been changed. It took a long time to get it sorted out.  I have learnt to make good passwords.   Thank you for all your hard work and time Jo mutch apreacheated.  Thanks again.  Martyn 

       

      • Akua_A's avatar
        Akua_A
        Icon for Forum Team rankForum Team
        2 years ago

        Glad to hear this issue was resolved marty61 

        Please do not hesitate to contact us if you need any further help.

        Thanks,