Forum Discussion

Anon99's avatar
Anon99
Joining in
10 hours ago

Migrate and Switch possible?

We still have NTLWorld email addresses that are working, though they are linked to a previous Virgin Media account. 

Is it still possible to migrate and switch the email addresses to our current account please? We don't have any Virgin emails attached to the current account.

The emails are still working, so I could leave them, but realise at some point we may want to change passwords etc and are unable to do so, or Virgin Media may start closing down old accounts.

Thank you

2 Replies

  • Anon99's avatar
    Anon99
    Joining in
    19 minutes ago

    Thank you for your reply. Yes both accounts were in the same name.

     

  • coenoby's avatar
    coenoby
    Very Insightful Person
    9 hours ago

    Anon99​ 

    If the previous Virgin Media account was in the same name as your current VM account then, my understanding is, that it is very likely that the Ntlworld email accounts can be linked to your current VM account.   

    However, if the original Virgin Media account was registered under a different name, another family member for example, then it could be tricky and might be impossible to move these old email accounts over to your current VM account.

    One of the Forum Team will  be contacting you via this post in the next day or so and should be able to advise.

     In the meantime it might be worth posting here again to clarify whether the original and current VM accounts were registered to the same person. You don't need to post names or any details, the Forum Team member will take those via the forum's private message facility after they contact you.

    Do bear in mind though that VM stopped issuing new email accounts over 3 years ago and  the future of the VM email service is unclear.  So switching over to email accounts provided by a dedicated email provider,  such as Gmail, Outlook.com or one of the many others available,  might be a good long term strategy.

    Coenoby