Forum Discussion

ntruby's avatar
ntruby
Dialled in
3 days ago
Solved

Mailbox of 10+ years lost ... just like that!

Hi

I have an @ntlworld.com email address as the principal email on my account.   Yesterday I started getting lots of "Non Delivery" messages into my inbox, purporting to have been sent by me.

I decided to change my password.  I got odd messages about "can't use an @ntlworld.com address" and (fatally!) changed it to an @gmail one.  I thought I was just setting up a recovery account.

Now I have to log in to virginmedia with my gmail account.   There's no mailbox.   And when I try to change my account name back to the @ntlworld one that's been my principal email account for almost 20 years I get:

Sorry, you can’t change your sign in details to a @ntlworld.com email address, please choose a different email.

I'm in a terrible mess without access to my email!

Any advice?

Thanks

  • Graham_A's avatar
    Graham_A
    3 days ago

    So what happens when you sign into https://mail.virginmedia.com with the gmail username and the account password?  You should see your ntlworld.com mailbox.

3 Replies

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    3 days ago

    So what happens when you sign into https://mail.virginmedia.com with the gmail username and the account password?  You should see your ntlworld.com mailbox.

    • ntruby's avatar
      ntruby
      Dialled in
      3 days ago

      Hi.  Thanks for the reply.  I get:

      "Your Virgin Media Mail account is currently unavailable

      This is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore. If you have an existing Virgin Media Mail account with us, please follow the steps below, as your account may have been locked as a security precaution".

    • ntruby's avatar
      ntruby
      Dialled in
      3 days ago

      Actually, thank you, the info on that page has allowed me to fix it.