tarry
Thanks for the update.
When I realised that 29th May was just over 90 days ago I felt hopeful that they might have been archived by accident. If they are not in a 2025 archive then that's obviously not the case.
Many apps also have an archive function but each app works in different ways so it might be worth checking for archived emails in your email app. An online search for instructions on how to access archived emails for the app you are using might be an idea.
It's difficult to tell why emails disappear but a very common reason is that they get deleted, usually unintentionally, from the email app on your phone or other device.
All email apps use the same IMAP protocol to keep the emails and folders you see in your account on the email app in step with what appears in your webmail account.
That works in both directions. So if emails, or a block of emails, inadvertently get deleted in the app then the IMAP protocol automatically deletes them from your webmail account as well.
Sadly VM do not keep backups of emails. So if those emails are not sitting in a folder in your webmail account or in your email app then they are gone for good I'm sorry to say.
One of the Forum Team (VM staff) will contact via this thread, probably tomorrow and discuss the situation with you.
"it means i am unable to access my insurances and personnel stuff sent over the years,"
The thing is that any email account is just a communication tool not a long term data / document storage option. Emails can disappear, or you can even lose access to the email account itself, for any number of reasons. Ideally we should all have a backup strategy in place for all our email accounts. At the very least you need to download important documents that come as email attachments. That's easy to after the event of course.
Sorry to sound like a preacher but I have lost count of how many times I have posted that here and elsewhere.
I hope that the missing emails do turn up.
Coenoby
