Lost access to Virgin.net email
My virgin.net email account recently stopped me using an alias (without warning), & my efforts to sort it out, combined with several DEF01 errors, have left me with no access to around 20 years' worth of emails - I've been using an alias on this account for most of those years. I need to access this account to export everything from it to transfer to another host. I'd be happy to continue with it, but it seems Virgin are stepping away from virgin.net plus some other addresses. I have my account no. and area code, but going the "forgotten password" route on login only gets me as far as another DEF01. I did change it recently after trying to follow Virgin's instructions to restore the account, which again ended with insurmountable DEF01 errors. All this happened 2 or 3 weeks ago. Please can someone help me retrieve my emails?