Lost access to Virgin.net email

Thank you Allesandro, but my understanding still requires some work. Before I go any further, you should be aware that I am now retired from 51 years working in IT, from working with punched card machines through to IT management and with around 40 years in IT consultancy.

You state that "The T&C's are clear that the 90 days start when the Virgin account is closed ... 90 days gives the user time to save anything that they need before the email is closed."  Up until about 4 weeks ago, my account was open because I could log into Virgin mail and use it. So I infer that I still have c. 60 days to save my emails before the service is closed to me. But it already seems to be, so I can't save anything. Please could you put me right, or explain this paradox?

Yes, I should have read the T&Cs (I probably did way back when) and taken more notice. As regards backups, whenever I was involved in providing online or onsite IT systems for customers, backups were always considered as of primary importance. Which is why I beleived my emails were safe and backed up by Virgin. I'd be somewhat surprised if Virgin don't back up any of their customers' emails in some way.

Yes, I was wrong in making some of the assumptions I did.  Notwithstanding, the removal of my emails was abrupt, unannounced, and the remedial actions recommended to me at the time did not work, and no one has explained why.  I may not have been a paying customer (I don't pay Google or Microsoft for hosting emails either), but I have the right to expect some degree of consideration by Virgin after so many years of being lulled into a false sense of security.
Rod