GS1987
2 years agoJoining in
Lost access to NTLWorld email account
Hi,
Hopefully someone can help. My primary email for about 20 years has been an @ntlworld one, however a few days ago I started getting an error message when trying to access.
I've tried Outlook on my Laptop, the Mail app on my iPhone and by logging into the website (https://mail.virginmedia.com/) and I get an error on all 3. I've also tried the reset password and that doesn't work either.
I am currently a Virgin customer but this ntlworld email account isn't linked to my current account. I believe it was linked to an account that belonged to my parents which has long since ceased.
Is there any way of regaining access to this? Even if it's just so I can migrate all my contacts/emails over to a 'newer' email address.
Thanks,
GS