galabonnyboy
10 months agoJoining in
Lost access to emails, showing error (Code: DEF01)
Hi,
I have lost access to my email account that I have had for 20+ years.
I was looking to improve the security by changing my password however when I tried to do so it was insisting I change my sign in email address.
After setting the new sign in email address I can no longer sign in with either the old or new email address.
When trying to reset the password I get the following error-
"Oops, we've ran into a problem.
Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01)"
Could someone please help with this issue, I've tried different browsers/clearing cache etc?
Thanks