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Barwal999's avatar
Barwal999
Just joined
6 days ago

Lost access to 1 email address

Been NTL and then Virgin account holder for many years. Always had 2 @ntlworld.com email addresses.

About 6 months ago one of the email addresses was moved to a different MyVirginMedia login. The other email address stayed with the “main” MyVirginMedia account.

Virgin have now deactivated the MyVirginMedia account that was set up to administer the second ntlworld email address. I can’t now access this second email address.

My main MyVirginMedia account is fine and the ntlworld email address I access via that account is fine - but I have no way of accessing the second ntlworld email address.

email
ntlworld

1 Reply

  • coenoby's avatar
    coenoby
    Very Insightful Person
    5 days ago

    Barwal999​ 

    "About 6 months ago one of the email addresses was moved to a different MyVirginMedia login. The other email address stayed with the “main” MyVirginMedia account."

    Presumably Virgin Media did that move because it's not something customers can do.

    "Virgin have now deactivated the MyVirginMedia account that was set up to administer the second ntlworld email address."

    All VM (including ntlworld) email accounts, including secondary email accounts. automatically have a My Virgin Media account with the same username as the email account. The VM system has been set up that way for several years.

     So what error message do you get when you enter this second ntlworld email address as the Username in this link https://www.virginmedia.com/my-virgin-media   and enter the password for that email account?

    Coenoby