Forum Discussion

Berisford's avatar
Berisford
On our wavelength
5 months ago

Long standing customer here with e-mail disconnection trouble......

Exactly how do I challenge the 'noreply' email I've received informing me that my email accounts are about to be closed - despite being a long standing (since dial-up days) customer?

Thanks.

 

[MOD EDIT: Subject title changed for clarity]

  • Berisford's avatar
    Berisford
    On our wavelength

    Exactly how do I challenge the 'noreply' email I've received informing me that my email accounts are about to be closed - despite being a long standing (since dial-up days) customer?

    Thanks.

    • jpeg1's avatar
      jpeg1
      Alessandro Volta

      If by 'customer' you mean a broadband customer, you may be able to keep that email by getting it linked to a broadband account.  Otherwise you will be losing it.

  • goslow's avatar
    goslow
    Alessandro Volta

    Wait here for a reply from the VM forum team (usually within a few days). If you are a VM broadband customer they may be able to assist.

  • Hi Berisford 

    Thanks for posting and welcome back to the community.

    I'll send you a PM now to assist further.

    Best wishes.