Forum Discussion

Minky2018's avatar
Minky2018
Tuning in
7 months ago

Locked out of my virgin.net email without warning and cannot reset password - help!

On Thursday I used my virgin.net email account to send a couple of emails and as soon as I had done so I was locked out with a message saying 'Your Virgin media mail account is currently unavailable' The advice listed below was to unlock it by creating a new password from the Sign In option . Unfortunately I cannot get past the Sign in step to do so as it keeps reverting to the 'Unavailable' message.

I do still have a virgin media account for my broadband and a virgin.media email but I urgently need to get into the virgin.net account which is the one I use the most.

Can anyone please advise what I should do?

Locked out
    • Minky2018's avatar
      Minky2018
      Tuning in
      7 months ago

      Thank you for your answer however I still cannot get into either of my virgin.net or virgin.media.com emails. I think that the .net email is linked to my virgin media account but am now not convinced.

      I fear I have since mucked things up further whilst trying to change the sign ins. I am going around in circles. Is it possible that someone could help me reset it please? I will then transfer all of my virgin.net emails over to the virgin media account

    • Minky2018's avatar
      Minky2018
      Tuning in
      7 months ago

      Hi jpeg1 - are you able to help me further please? The link you sent just takes me through to the same 'Your account is locked message' and I cannot proceed further. It is quite urgent as I have a number of bookings etc. Can you reset it for me please? Many thanks

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team
        7 months ago

        Hi Minky2018, thank you for your posts.

        We're sorry to hear about the problem you're having 😔

        In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

        If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

        Thank you for your support jpeg1 👍

        Regards,
        Daniel