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Mykota's avatar
Mykota
Joining in
2 years ago

keeping an email after cancellation

i live with my partner. i cancelled my virgin contract. my partner signed a new virgin contract with a better cost. i need to keep my virgin email address for work and health reasons. she tried to add my email address to her account but the system wont allow it as 'it already exists'... how do i keep my virginmedia email address or add it to her account (as a secondary account holder?) can virgin tech guys just allow me to keep it or add it to her main account holder for me so i dont lose all my email contacts...about 50 seperate entities...cheers

8 Replies

  • Graham_A's avatar
    Graham_A
    Very Insightful Person

    Mykota  It is not possible to move an individual email address from one Virgin Media broadband account to another.  Your current virginmedia email address is likely to be deleted 90 days after you closed your broadband account.  You will need to create a new email address with another email provider and let all your contacts know the new address.

    • tinateapot's avatar
      tinateapot
      Joining in

      i have a new account and wants to add mykota to my account. then  he can keep accessing his emails. what is the problem with that? why cant virgin allow that? technically they can do it. what is the reason for not doing it?

      • Graham_A's avatar
        Graham_A
        Very Insightful Person

        tinateapot wrote:

        i have a new account and wants to add mykota to my account. then  he can keep accessing his emails. what is the problem with that? why cant virgin allow that? technically they can do it. what is the reason for not doing it?


        That is something that Virgin Media would have to explain.

  • hi im a new account holder. how do i get a virginmedia email address? im having to use a gmail one still.

    Also how can i add my partners old virginmedia email which hes still using to my account? ive logged into my account but it wont let me add his email to my account?

    • Graham_A's avatar
      Graham_A
      Very Insightful Person

      tinateapot  The short answer is you cannot.  Virgin Media stopped issuing email addresses to new and existing customers in May 2022.

      You cannot move an individual email address from one VM broadband account to another so your partners old virginmedia email address will be closed down 90 days after he ceased to be a broadband customer.

    • Tudor's avatar
      Tudor
      Very Insightful Person

      "hi im a new account holder. how do i get a virginmedia email address?"
      I’m afraid VM no longer give email addresses to new users. You need to get one elsewhere.