imap unresponsive?
Is IMAP for virgin media down? Since mid Wednesday morning, I haven’t been able to access my emails via my iPad, I can access them via the website using the same details? I prefer to check my emails though on my iPad/iPhone though since I can check all my email baskets in the one place.. I have reset my password and now is says either updated just now (but no emails), password incorrect or just imap is not responding?
if it’s down, is there any info on when it will be working again?
thanks
VM Imap is working fine for me.
password incorrect or just imap is not responding?
When an email app has issues accessing the VM servers it can usually be sorted by resetting the VM Mail App password for that VM email account.
To do that you need to sign into the My Virgin Media (MVM) Account for that email account https://www.virginmedia.com/myvmo2 using the VM02ID of the problem VM email account and it's webmail password.
Then
- Select Account Settings
- Select Identity & Security Settings
- Select Manage your products
- Select Manage email app password
- Click on the blue button 'Get New Password'
That will be in the format "word-word-word_word" which you then need to update settings in your email app.
VM's usual advice is to leave it 20 minutes or so before attempting to access the account via the app.
Coenoby
