IMAP password

Have you setup the new mandatory VMO2ID account for My VM yet?  If not, you will need to do so.  Once signed into My VM, you then need to generate a new "app" password for any email clients you use.

Sign into the My Virgin media account for the email concerned with your VMO2ID
Select Account Settings
Select Identity & Security Settings
Select Manage your products
Select Manage email app password
Click on the blue button 'Get New Password'

The new password will be in the form  word-word-word-word

Hi Jackie34,

Thanks for your post and welcome to our community.

We're sorry to hear you're unable to access your email on your apple device. 

Has the advise from the community here resolved the issue?

Please pop back to us when you can.