IMAP issue
IMAP issues with Ntlworld Emails not coming through and stating Server Code ALERT temporarily blacklisted Login name try again later. I’ve changed my password but still unable to access
Forum Discussion
16 Replies
- Gareth_L
Forum Team
Hello Marypie
Thanks for your first post, and welcome to our community.
We do have an issue right now with viewing emails through an email client.
Apple and Microsoft have recently updated their settings. which in turn has deemed customers' email addresses as unsecure.
This is beyond our control, and as long as you can view your emails through our home page here Or alternatively, you will need to contact Apple support or Microsoft.
Gareth_L
Apple and Microsoft have recently updated their settings. which in turn has deemed customers' email addresses as unsecure.
I imagine the many people posting about this issue on here would find it very helpful if VM published a statement on what exactly the issue is and what (if anything) can be done about it (both short term and long term).
A very lazy approach by VM
Same problem here. Out of interest I wonder how many people still use an ntlworld email address? One would hope large companies like Virgin would contact Apple or Microsoft to at least report the issue rather than expecting their customers to do this? I had this problem last night. Today it has been fine until now. Same problem again.
been using my ntl address for 25 years
P.S. does this problem just affect ntlworld and not virginmedia email accounts? If so why?
I didn't see all the other forum posts about this issue. My email is working again. This seems strangly random if the problem is due to an Apple or Microsoft update?
Not working again now.
That would mean that everyone with an apple or microsoft mail app would have problems. How come then my wifes email is ok and mine isnt , both on apple devices.
VM just passing the blame along. It's a problem on their end, not MS or Apple. No accountability for their trash e-mail system.
Working again now. I'd be interested to know why Gareth thinks this is due to an Apple or Microsoft update?
Tried this morning 27/10/25 and Outlook have reconnected to my Ntl email 👍
- Sabrina_B
Hi spudy 👋.
Thanks for reaching out to us, apologies for the issues you have had regarding your email access via third party email clients. We were aware of the issues around customers facing this and have been advised as from today it has been fixed. If you can try again for us and confirm if you are able to access your emails or not.
SabrinaHi Sabrina,
Reconnection of my Ntl email with Microsoft Outlook happened yesterday morning but only for incoming mail,still not able to send mail as any emails I send just come back as Mail Delivery Failed: 😔
