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Dellboy's avatar
Dellboy
Joining in
2 years ago

I need new POP3 configuration details, following recent server security upgrade performed by Virgin.

When I tried to set up my @virgin.net email on my new phone, the old server details didn't work, and I was advised I now needed a new method of authentication requiring a third-party email address, which I duly provided via the new My Virgin Media app. However the validation page I was automatically directed to was an automatically generated error page, so I called the help-line.

After an hour on the phone, it was authenticated, and I can now access my email via a web browser, but not via a third-party client such as Microsoft Outlook or Google's Email using the POP3, IMAP and SMTP details I've been using for years (pop3.virginmedia.com, SSL 995; imap4.virgin.net, SSL 993; smtp.virginmedia.com, SSL 465).

I'm still waiting for a promised call-back regarding the ticket I've raised for this breakdown of service.

Does anyone have a quicker solution?

 

7 Replies

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  • Paul_DN's avatar
    Paul_DN
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Dellboy,

    Thank you for reaching out to us in our community and welcome, sorry to hear you still have issues with your .NET email, I was able to locate you on our account with the details we have for you and can see you did speak to us and a ticket raised, once an I T ticket has been raised this can take up to 10 working days.

    Regards

    Paul.

    • Zoie_P's avatar
      Zoie_P
      Forum Team (Retired)
      2 years ago

      Thank you for your reply Dellboy, 
      Has this been 10 days from when the ticket was raised? 

      Thanks,

      Zoie

    • Tigerclub's avatar
      Tigerclub
      Tuning in
      2 years ago

      See here

      https://community.virginmedia.com/t5/Email/So-you-have-email-issues-You-ve-come-to-the-right-place-possibly/td-p/5461663 

      Specifically the sixth and seventh posts on the thread. In fact you might want to read the entire thread as it does explain the entire background reasons for all of these issues.

      Basically, you now need an app-specific password to access your email via a client application. This has been the case for some months now, so why neither of the VM forum team members (VM employees) who have replied to you have picked up on this and advised accordingly, I wouldn't want to speculate!

      • Dellboy's avatar
        Dellboy
        Joining in
        2 years ago

        The link refer to is now broken, and the issue is not yet resolved to my satisfaction. I read the posts referred to but they did not help me resolve the issue (though the explanation of the background was the clearest I have seen).

        I thought the issue was resolved yesterday, because I can how use Outlook to manage my email correspondence just as I have been doing throughout Virgin's existence. But today I find I cannot log in to webmail according to the latest verbal instructions I was given.

        And I have yet to see any instructions about how to avoid the difficulties I've experienced as a consequence of updating my password without being informed beforehand of the new security protocol that must now be followed (for the reasons given by Tigerclub).