I have lost the main email I use for everything

Question

I signed on yesterday to this new way and have lost the main email I use for everything. I can log in to my other one I don't use, but there is no way of finding my main email. Signing to the Virgin/02 platform as just used my secondary email as the main one. I've tried everything to get back on and nothing works. It's terrible you can't speak to a human to see if it can be rectified. The virtual assistant is useless.

Adduxi · Answer

You can use your phone at the moment as it uses a different username/password combo for the phones mail client. This should work until a password change is required.

As for the other mailbox access via Webmail, it will also need a VMO2ID created before you will get access.

Kath_P · Answer

Hi cadbloke100,&nbsp;
Thanks for coming back to us on this one. If another VM email address has attached to your account, this would be classed as your primary email. It sounds like you set up a secondary email account and have been using this as your primary. We're not able to change the primary email address, this will always be the original address that was set up.
In order to access your secondary email address, you'll need to set up a second VM O2 ID for that address. Once logged in, you can then access the emails via the browser. If you want to access the emails via a client or app, you'll need to generate an app password. You can do this by following these steps: Please log in to My Virgin Media&nbsp;here&nbsp;using the newly created VM O2 ID details &gt; Click on Account settings &gt; Identity &amp; Security Settings &gt; Select Manage your products &gt; Select Manage email app password &gt; Click on the blue button 'Get New Password'. In the app or client, you'll then need to use your VM email address as the username and the newly generated app password.
Many thanks,&nbsp;

cadbloke100 · Answer

HiI have just recently been pushed to sign to the virgin/02 . in doing so I've lost the main email account I use for everything. When I sign in it just takes me to my secoundary email that I hardly use. Ineed to get my original back on. I have tried several ways to no avail. The email I always use is not coming up.&nbsp;I could do with speaking to someone via phone to get me back on.Anyone experienced these problems. I just don't seem to be able to get it working. Strangely I can get it on my phone maybe because I was already signed in before i changed to Virgin/02Need help

Vikki_M · Answer

Hi cadbloke100,
Thanks for your post and welcome to our community.
We're sorry to hear you're unable to access your email account.
Is this email linked to an active broadband account with us?
Are you trying to access this via the webpage or a third party app such as outlook?
Please pop back to us when you can.&nbsp;

cadbloke100 · Answer

Thanks for replying. Yes I have an active Broadband account.

When I signed to the new VirginO2 its looks like its connected it to my other email account other than the one I've always used. I've tried several ways, When I try to sign in it only lists the one and not my regular one.

Sign in or register for Virgin Media O2

Please select the account you want to log in with:

When I try use another email I just cant get on with a passkey and when

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I have lost the main email I use for everything

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