I can't figure out how to reset my email password on one alias not the main account.

Question

I found myself logged out of my secondary email and when I went to change the password (because it rejected my password despite being logged in moments earlier); it changed my password for the main account instead.

Adduxi · Answer

There are no "secondary" mailboxes anymore.&nbsp; Each account now has to have it's own 3rd party email address.

sgtsixpack · Answer

Can you link me to an official document saying this please?

jpeg1 · Answer

https://www.virginmedia.com/help/broadband/manage-email-account

coenoby · Answer

sgtsixpack&nbsp;VM has always been a bit light on official documents about their email service and that certainly has not improved since they stopped issuing new email accounts 3 years.&nbsp;To get you started:Every VM email account (including secondary email accounts) now has its own "My Virgin Media account (MVM).As a result of that - as you have discovered, you can no longer reset secondary email account passwords from your main MVM account. You can only delete secondary email accounts but not create new ones from your main MVM account.To reset the password for a "secondary " email account you have to go to the MVM sign in page https://www.virginmedia.com/my-virgin-media Then sign in with the secondary email address and password.That will take you to the MVM account for this secondary account and allow you to reset the password.&nbsp;There is the added complication that VM now force you to provide a non VM email account which they will use to send you the verification code to start the password reset process. That non Vm email address will then become the user id for that secondary email account.Coenoby&nbsp;&nbsp;

sgtsixpack · Answer

edit:Just read Coenoby's post after I posted this message.&nbsp; I'll see if I can log into my secondary MVM account.&nbsp;edit 2:No luck signing into my secondary MVM account:&nbsp;"Please ensure you provide the email address you use to sign in to My Virgin Media"&nbsp;I've gone to the top right circle when I'm in my primary email and it gave a drop down showing that I have a secondary email.&nbsp; There doesn't seem to be a way to reset the password on this secondary email.&nbsp;Thanks for the replies so far but I don't think I have a solution yet.

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I can't figure out how to reset my email password on one alias not the main account.

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