I cant Contact VM

We have Virgin as our media supplier.  The technology is good and the TV box is much liked by my wife and there will be grumbles if I change it with another supplier  

The problem is with the Admin and I have pasted part of the letter, in desperation, that I sent to an address in Sunderland that I found on the VM site.

"I received an Email with an invite to see my VM services bill on the 15/05/25.  Since then I have tried to do that with no success.  The System doesn’t recognize my Password and trying to get a new one it doesn’t recognize my Email address.  This is odd as I have had it for decades and it is used by VM.  Against the Acc.No. is an Email from gmail.com which is again strange as I dont use it.  What a mess it all is.

Why do I need to go through this: just send me the Bill in plain text, it’s nonsense as it is.

Obviously I have tried phoning all the help numbers but only ever get an AI assistant (the same one) who can’t solve the problem either.  ‘She’ sends me text messages to an old dumb phone even though I have given my smart phone number several times.

There seems no way that I can get to talk to a live human being.

I am so weary of this situation I am considering stopping my Direct Debit; this should get a response from VM.  But I will try this letter first.

Once I have made contact I’m considering ceasing my contract and switching to another provider.  Sky is actually cheaper anyway."

Gary