I am a secondary account holder who has had no access to emails for 3 weeks

This is a second go at posting as my first didn't work.

My husband is the primary account holder after becoming a VM customer in 2011. I am the secondary account. We have both had @virginmedia.com email addresses since joining.

3 weeks ago I suddenly received the message FORBIDDEN whilst trying to access my emails. I immediately rang and reported this, was given a ticket number and told many customers were experiencing this problem which would be resolved within 10 days. I then went on holiday to an area where internet access was not always available, but when it was still received the FORBIDDEN message.

I rang for help this morning, was given another ticket number with the suggestion I was now back of the queue and someone would get in touch. No-one has - not since the end of July.

Like so many email is my primary source of contacting others and I don't have secondary access to email addresses. I have a small business too and am at risk of losing income.

Can someone please help.