Forum Discussion

notsonewuser's avatar
notsonewuser
On our wavelength
9 months ago

How many here are fighting to get Virgin/ntlworld Email to work?

Having lost access to ntlworld account and apparently needing an 'APP' password to access it via thunderbird. I'm repeatedly being asked to change email address and passwords while apparently in a continual loop .

Since I am only trying to get an APP password for a 'external' email address (not my main VM.com one) why cannot it be sent my VM.com address rather than some third party one?

so

 

HOW MANY HERE ARE GETTING THE SAME RUN_AROUND FROM VM/02 ?

VM email broken
  • s_scribe's avatar
    s_scribe
    Joining in
    9 months ago

    I am!

    It has now been a week since my email stopped working. This is impacting my business.

    • jpeg1's avatar
      jpeg1
      Alessandro Volta
      9 months ago

      Your business deserves better than Virginmedia email. 

  • notsonewuser's avatar
    notsonewuser
    On our wavelength
    9 months ago
    notsonewuser wrote:

    Having lost access to ntlworld account and apparently needing an 'APP' password to access it via thunderbird. I'm repeatedly being asked to change email address and passwords while apparently in a continual loop .

    Since I am only trying to get an APP password for a 'external' email address (not my main VM.com one) why cannot it be sent my VM.com address rather than some third party one?

    so

     

    Your business deserves better than Virginmedia email.

    We ALL deserve better than VirginMediocre !

    All that is required (from my point of view) is a way to get this 'APP' password securely from VM's generator to me.

    So, how about posting the bloody thing snail-mail ?  OR have a computer voice ring me and dictate the thing?

    Or, since you have my gmail address and are using it for password reset message , why do I have to change the password every time??? just to access the PW generator . 

    Or - shock horror - LET ME DECIDE MY OWN LEVEL OF SECURITY ! and let me make up the password .

    [edit]

    Anyone there at VM know how to use PGP?  I can use PGP to generate a public key , you can encrypt the key with that and securely transfer the password.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    9 months ago

    But why go through so much pain to keep using VM email, when far better alternatives are available? 

    You will have to move anyway, when either (a) you get a better broadband deal elsewhere, or (b) they decide to stop it.

     

  • notsonewuser's avatar
    notsonewuser
    On our wavelength
    9 months ago
    But why go through so much pain to keep using VM email, when far better alternatives are available?

    Because I have been using my ntlworld.com address for 30+ years everybody I know uses it and only recently (since Oh-Oh got involved) has it been such a PITA.

    Bill


     

    • coenoby's avatar
      coenoby
      Very Insightful Person
      9 months ago
      notsonewuser wrote:

       I have been using my ntlworld.com address for 30+ years everybody I know uses it a

      The thing is that Virgin Media stopped issuing new email accounts in May 2022.

      Since then new VM customers have to use their existing email address to sign up to a VM broadband account and existing customers can no longer create new secondary email accounts.

      Currently VM still support the email accounts of their existing broadband customers but  they are closing down VM email accounts that are no longer linked to a live VM broadband contract.

      It seems that VM no longer see the provision of an email service as a key part of their business model going forward and  the VM email service appears to have an uncertain.future.

      All I can say is that I certainly would not rely on  a VM email account as my business email account.

      Coenoby

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    9 months ago

    Insisting on using a VM email account ties you to VM broadband, even when better/cheaper services become available.

    And it would not be surprising if at contract renewal time VM offered less attractive terms to customers who they know are going to stay with them for the email. 

    • coenoby's avatar
      coenoby
      Very Insightful Person
      9 months ago
      jpeg1 wrote:

      Insisting on using a VM email account ties you to VM broadband, even when better/cheaper services become available.

      Yes, that's always been the big downside with relying on VM email accounts.  

      Coenoby

      • coenoby's avatar
        coenoby
        Very Insightful Person
        9 months ago

        notsonewuser 

        Apologies, Looking back at this thread I realise that I did not  address your question:

        "Anyone there at VM know how to use PGP? I can use PGP to generate a public key , you can encrypt the key with that and securely transfer the password."

        I am not a member of VM staff but I cannot imagine that VM staff are going to be able / allowed  to do that.

        The reality with all large organisations is that you have to play by their rules, especially when it comes to IT matters, and I know from experience that can be extremely frustrating.

        One of the Forum Team (VM staff members who support this forum) will contact you via this forum thread. They can give you the definitive answer.

        I see that it has been a few days since you first posted so if a team member does not contacted you tomorrow morning I will escalate this to them.

        Coenoby