Forum Discussion

mtiller's avatar
mtiller
On our wavelength
2 years ago
Solved

How do I add an email address to Safesender list?

Hi All, Fanfiction.net claim that their emails are being bounced back to them.  How do I add their bot email address to safesenders list?  I can see a blocked senders list (empty), but not safe send...
  • 用心棒's avatar
    用心棒
    2 years ago

    Supposedly adding the address to the account's webmail address book should achieve this.

    Are you able to post a redacted version of the bounced message Fanfiction.net  receive?

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mtiller's avatar
mtiller
On our wavelength
2 years ago

Thanks, have done that, hasn't helped.  I suspect the problem is their end.

No, all I got from FF.net was this.

Error Time: 10/31/2023
Error Message: Email provider rejected our email.

Regards

Mark

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    2 years ago

    Hi there mtiller 

    Thank you so much for your post and welcome back to the forums, it's great to have you. 

    I am so sorry that you have faced these issues with the emails from fanfiction.net, and a big thank you to 用心棒 for their help so far. 

    Can I ask if you have reported this error to the website at all? 

    • mtiller's avatar
      mtiller
      On our wavelength
      2 years ago

      Hi Ashleigh,

      Yes, I have, I haven't heard anythign back, but not unusual for FF.Net.  Chatter I have seen on a mailing list suggests that they have ended up on an email blacklist somehwere and that could be the cause of things getting bounced.

      Regards

      Mark

      • Robert_P's avatar
        Robert_P
        Forum Team
        2 years ago

        Let us know once you have heard back from the website with any updates 🙂

         

        Rob