Forum Discussion

glenstevens1's avatar
glenstevens1
Joining in
3 hours ago

hi there, I am getting "your account is unavailable". I was using outlook but they have now disabled that - its asking for an app password - but now I can't see to access an app password anywhere on their website where it used to be

 

1 Reply

  • Graham_A's avatar
    Graham_A
    Very Insightful Person

    To create an email app password or update an existing one you need to follow these steps:

    Sign into the My Virgin media account for the email concerned with your VMO2ID
    Select Account Settings
    Select Identity & Security Settings
    Select Manage your products
    Select Manage email app password
    Click on the blue button 'Get New Password'

    Make a note of the generated password.  This is what you use in the mail apps along with the vm email address as the username.