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InSport's avatar
InSport
Joining in
7 months ago

Help - Email Account Cancellation

Hi All. I've had my virgin.net email since 1996 and have used Virgin services in the past. I have tried to buy Virgin broadband and TV many times over the years but they do not offer their services in my location in Southport, so I can't be a customer even though i would like to be one. Forum Team - surely there is a way of being able to keep my virgin.net email alive? Tell me what service I can buy and I'll buy it. Can I pay for the email service? Or set up a dummy broadband account to like the email to?

 

 

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    7 months ago

    Hi InSport 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the situation you find yourself in 😔

    If you don’t have an active broadband service with us, then we're very sorry, we can no longer support your e-mail, as per our Terms & Conditions. You need to seek an alternative e-mail provider.

    New e-mail accounts can be set up in minutes, with providers such as Gmail, Outlook or iCloud. We highly recommend you forward any important e-mails from your Virgin account to your new inbox.

    Thank you for your support goslow 👍

    Regards,
    Daniel

    • InSport's avatar
      InSport
      Joining in
      7 months ago

      Thank you for your reply. I understand what you are saying, I would like to have Virgin broadband, I have tried to buy it many times over the years, but Virgin does not provide the service in my area. Can a broadband account be set up for me so I can keep my email. Virgin doesn't have to provide the broadband service, just open an account and I'll pay for the service just to keep my virgin.net email?

      • ravenstar68's avatar
        ravenstar68
        Very Insightful Person
        7 months ago

        Hi, what you are asking for is simply not possible.  I doubt Virgin Media's systems would allow them to create a broadband account in areas where no cabled network exists.  Even if it did, the whole legality of essentially asking for someone to pay for a service they cannot provide would be really questionable, even if the person such as yourself stated they were willing.  This is one of the reasons why there has been a plethora of advice on the web in the past not to rely on ISP provided email addresses as your main email :(.

        If you're not in a cabled area, then your email really should have been deleted nearly a decade ago.  Virgin Media have long had periodic sweeps of email accounts such as yours.  I would really start moving accounts over to a dedicated email provider ASAP.

        Tim