Having problems changing alternative email address for my virgin media email account .
A few days ago my partner’s VM email account stopped receiving emails and showed an error message implying that there was a problem with either email address or password.
Decided that easiest solution was to change password and that is where things deteriorated. The account is in my name and I have a ntlworld email address and she has a virgin media one.
In the past to change a password you went into my account where both email addresses were listed, clicked the appropriate one and made change.
Now she had to create a new email address with another server, luckily she has an iCloud account, so enter those details. This is where things have become complicated. She received email from Virgin Media confirming the change and verified the email address. We have been getting emails to new address BUT when she tries to change the password on the web page for security and sign in details she gets informed that she had requested the email address to be a similar one but with one number missing. Have checked with Apple and that address is not available so someone is feeling very confused.
She is finding it very difficult to correct the email address especially as she keeps being sent to my account.
Can someone set out step by step instructions on how to correct this. Strangely we are still getting emails to correct address, the latest being 13.13 this pm.
