Forum Discussion

jay11's avatar
jay11
Tuning in
5 months ago
Solved

Had to change VM username yesterday to 3rd party email address, now lost emails in various folders

Afternoon, I have spoken to VM 3 times since yesterday lunchtime, and problems still not resolved. I've always had/used a Blueyonder.co.uk email address as my main email address, however have always...
  • 用心棒's avatar
    用心棒
    5 months ago

    Confirm missing folder have not been unsubscribe from by sign into  webmail and::

    • select ⚙ > E- Mail > Change IMAP subscriptions…
    • select ▸ until all folder views are expanded
    • select ☐ until all are ☑, i.e. all folder are selected
    • select Save
    • select ✉ (located top left)
    • press Ctrl + Shift + R to reload page
    • confirm any newly subscribed to folders are shown in webmail

    If the missing folder are shown in webmail then close and re-open Mail app to see if they reappear there.

jpeg1's avatar
jpeg1
Alessandro Volta
5 months ago

The proper place to set folders and move emails between them is in webmail, because that is where the emails actually are. With your browser you're dealing directly with the storage on VM's email server. 

When you use a separate email app, there are possible variations depending how the app is configured. Creating new folders on the app may or may not be the same as using folders of the same name on the server, and moving emails on the app might not actually move them on the server.  So there is a possibility of conflicts leading to loss of emails or folders. 

In any case, no email service should be relied upon as a safe filing cabinet. You should always keep an off-line store of important email data.