Forgotten email password

Question

I have forgotten my virgin email password, how can I recover my email password ?

Sabrina_B · Answer

Hi Walter.&nbsp;Thanks for reaching out. There are several ways, you can use the "Forgot my password" on the website. Or we can bring you into a private message and go through some security questions to access your account and set you a new one. And finally you can contact our team on 📞 0345 454 1111 and they can reset it with you over the phone.Should you choose to come into a private message with us, look out for the envelope on the top right of your web browser or if you are using a mobile device it will be located under your profile icon.Thanks.Sabrina
&nbsp;

Walter · Answer

I have hearing loss so I find the auomate calls virgin all impossible, is there away that I can speak to some one?

Daniel_Et · Answer

Hi Walter, thank you for your response.&nbsp;I can see my colleague has sent you a private message.Please respond to that at your earliest convenience and they'll be able to assist you further.Regards,Daniel

Walter · Answer

I cannot log in to reply to the mesages , I tried forgont paaworl but nothing, I suspect that it wants primary emal which I cannot log in to&nbsp;

Zach_R · Answer

Hi Walter,The message has been sent to your Community Forums account inbox which you're already signed into in order to post here on the forums.I can see that my colleague has offered some instructions on where and how to find this above. Please follow those instructions if you need&nbsp;and post back here again if you're still struggling.Thanks,

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Forgotten email password

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