Forum Discussion

Walter's avatar
Walter
Superfast
2 years ago

Forgotten email password

I have forgotten my virgin email password, how can I recover my email password ?

10 Replies

  • Hi Walter. 

    Thanks for reaching out. There are several ways, you can use the "Forgot my password" on the website. Or we can bring you into a private message and go through some security questions to access your account and set you a new one. And finally you can contact our team on 📞 0345 454 1111 and they can reset it with you over the phone.

    Should you choose to come into a private message with us, look out for the envelope on the top right of your web browser or if you are using a mobile device it will be located under your profile icon.

    Thanks.

    Sabrina

     

    • Walter's avatar
      Walter
      Superfast

      I have hearing loss so I find the auomate calls virgin all impossible, is there away that I can speak to some one?

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team

        Hi Walter, thank you for your response. 

        I can see my colleague has sent you a private message.

        Please respond to that at your earliest convenience and they'll be able to assist you further.

        Regards,
        Daniel

  • Iam Cannot send or receive messages to and from my ntlworld mail, it have spoken in a private area to agent who asked me for furthther asked for details I acnnot contact that agent. Can an egent help?