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tpmchugh's avatar
tpmchugh
On our wavelength
5 months ago

forgot my password to myvirgin

Changed my phone recently but could not remember my email password, went into myvirgin to change it and it asked me to change my sign on email which i did. It told me to check my email before doing anything else. No emails came and now I can no longer get into myvirgin or email. How can I get back into my account. I did this yesterday 22Nov so its almoost 24 hours now

Terry

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  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    5 months ago

    Hi tpmchugh 👋.

    Thanks for reaching out to us, sorry to hear that you are having issues with your mailbox, we would need to take a further look into this via private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina