Main email is ntlworld address, on Outlook on PC. I can see all my email folders on this device. No folders have been updated on webmail since 2017, and many new pones have been created. I have tried the folder subscription advice, but cannot see anything after 2017. I can receive /send emails on PC phone and tablet,but cannot view post 2017 folders. This is a longstanding issue, since getting new phone in 2017. Any advice please?
Hey bn12,
Welcome back to the Community Forums and thanks for the post.
Sorry to hear you have been having this issue with your emails, if the folders are syncing via webmail, I.e your PC when logging in via the website/outlook.
If this is then not working on your phone can you confirm if you have deleted the email from the phone and gone about resetting this up?
Joe
I've deleted eveyting from outlook in phone, & reset using IMAP settings. I can see many emails going aback to 2022, but no folders since 2018. I tried POP settings, but only got 122 recent emails, & no folders at all.
Forum TeamHi bn12,
Thanks for coming back to us on this one.
Can you try logging in to webmail directly to see if the folders are viewable there?
To do this, just log in to My VM here. Once logged in, scroll down to the bottom and select Virgin Media Mail. This should load the email account for you.
Keep us posted on how things go.
Thanks,
Hi, Joe. No. Not sure how to go about that.
